В Роспотребнадзоре рассказали, как вернуть или обменять лекарства

Роспотребнадзор рассказал, как вернуть или обменять лекарство в аптеке, если оно оказалось некачественным или не подошло по характеристикам.

Если у препарата выявлен недостаток, то человек согласно закону «О защите прав потребителя» может потребовать заменить его на товар этой же марки, модели, артикула или на такой же товар другой марки. Потребитель также вправе потребовать уменьшить цену, устранить недостатки товара или возместить расходы на их исправление или же вовсе отказаться от товара и потребовать вернуть потраченную сумму денег.

По информации на сайте ведомства, к недостаткам, в том числе, можно отнести истекший на момент продажи срок годности, отсутствие инструкции по применению и наличие браков в упаковке.

«Однако, возврату и обмену не подлежат товары только надлежащего качества, в случае если лекарственные препараты или медицинские изделия являются недоброкачественными, продавец (фармацевт) обязан принять такой товар», — говорится в сообщении.

Отмечается, если продавец отказывается принять лекарство обратно, то необходимо составить претензию в двух экземплярах с просьбой заменить товар.

https://www.pnp.ru/social/v-rospotrebnadzore-rasskazali-kak-vernut-ili-obmenyat-lekarstva.html?utm_s...

Дата публикации: 13.02.2020


 
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212 (93.8%)

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